FAQ's

FAQ's: FREQUENTLY ASKED QUESTIONS

Virgin Hair

What is the difference between virgin and remy hair?

Virgin hair is not processed or chemically treated in any way. It is 100% natural, so there is no damage to the cuticles which protect the hair. This pure form gives the hair a healthy, vibrant look you can see and feel. Remy hair refers to the way the hair is manufactured which is the highest grade of hair as the hair follicles all go in one single direction. Remy hair is collected in a method in which all hair strands stay aligned in the natural direction as it grew to avoid the hair tangling. So Virgin Remy is when the hair is 100% unprocessed human hair which has been manufactured using the Remy method to keep the cuticles intact.

What is the difference weft and bulk?

Weft:  Hair used for weaving and bonding.

Bulk: Single strands of hair that can be used for single plaits.

How many bundles will I need for a full head?

We recommend for 3-4 bundles for a full look. Depending on the length of the hair you wish to use for e.g. 12" x3 or 14" - 20" x 3 24" -30 you will need 4+ bundles as the wefts get smaller as the lengths increase. Add more bundles for fuller volume.

Lace wigs, Closures and Lace frontals

What is a Lace wig?

A lace wig is a special type of wig made using human hair with a lace base that gives the ultimate natural look. Celebrities such as Beyonce, Ciara, Nicki Minaj and much more have been wearing these wigs for years and is now not only available to celebrities but mainstream consumers. The lace wig is usually attached with the assistance of glues and tapes, which are applied to the hairline area. for more information on Lace wigs. 

What is the difference between a lace closure and a lace frontal?

Lace closure: Is used at the crown of your head and is sewn in with approximately 4-5 bundles of hair and the front is usually adhered with Ghost Bond Glue or a similar adhesive. They come in one size 4" across x 5" Lace closures are made using lace which gives the illusion of a natural scalp. 

Lace frontal: Is a half wig which goes from ear to ear and is sewn with approximately 3-4 bundles of hair.The size is 13" across and 4" back. The frontal can be held in different styles and you can hold the hair back whereas the closure cannot be held back. 

What is the difference between a middle parting and a freestyle parting?

A middle parting is a defined straight center parting whereas the freestyle is a versatile parting which can be parted in different ways for e.g. middle parting or side parting.

 


How many bundles will I need for a full head?

We recommend for 3-4 bundles for a full head. Depending on the length of the hair you wish to use for e.g. 12" x3 or 14"-22" x 3 24" -30" x 4 + bundles as the wefts get smaller as the lengths increase. Add more bundles for fuller volume.

Lace wigs, Closures and Lace frontals

What is a Lace wig?

A lace wig is a special type of wig made using human hair with a lace base that gives the ultimate natural look. Celebrities such as Beyonce, Ciara, Nicki Minaj and much more have been wearing these wigs for years and is now not only available to celebrities but mainstream consumers. The lace wig is usually attached with the assistance of glues and tapes, which are applied to the hairline area. for more information on Lace wigs.


What is the difference between a lace closure and a lace frontal?

Lace closure: Is used at the crown of your head and is sewn in with approximately 4-5 bundles of hair and the front is usually adhered with Ghost Bond Glue or a similar adhesive. They come in two different sizes 5" across x 5" back and 4" x 4". 5" x 5" has more hair and is more versatile if you want a side parting or middle parting this can be changed around more easily. It is made of lace which gives the illusion of a natural scalp. 

Lace frontal: Is a half wig which goes from ear to ear and is sewn with approximately 3-4 bundles of hair.The size is 13" across and 4" back. The frontal can be held in different styles and you can hold the hair back whereas the closure cannot be held back. 


What is the difference between a middle parting and a freestyle parting?

A middle parting is a defined straight center parting whereas the freestyle is a versatile parting which can be parted in different ways for e.g. middle parting or side parting.


PAYMENTS

Can I pay online using my card?

Yes all payments are taken online via a secure certified online payment gateway (WorldPay). We accept Switch/Maestro, Visa, Visa Electron, MasterCard, Solo, Amex.

 
Why has my money been refunded?  

If your money has been refunded you will be emailed shortly with an explanation. 

I keep getting a refused payment message/ my payment has not been accepted.

You may need to call your bank to authorise the payment and let them know you are using your card online. This is part of fraud prevention on your card. 

I have not receive an invoice email/ confirmation.

Orders are confirmed 24 hours after payment this may be longer depending on your bank or method of payment. Also longer over the weekend period confirmation is usually sent on the following Monday.

 

I think I have been overcharged?

We will never overcharge you. All payments are taken in Great British Pounds so when this is converted to your local currency it may appear that you have been overcharged however this is just the currency conversion. You can use a currency converted such as www.xe.com or use the converter on our website.

 DELIVERY AND PROCESSING TIME

How long does delivery take?

Payments take 24hours to process most items are dispatched within 24hours after payments have been verified. To calculate delivery time you must add PROCESSING TIME + DELIVERY TIME = TOTAL WAITING TIME.

DELIVERY

Destination Standard Delivery Average Costs
UK and Nothern Island 3-5 working days £4.99
Europe 3-5 working days £14.99
United States 3-5 working days £14.99
Canada 3-5 working days £14.99
Australia 4-7 working days £34.99
Rest of the world 4-7 working days £34.99

 

EXPRESS DELIVERY

Destination
 Express Delivery
 Costs
United Kingdom GUARANTEED Next Day Delivery
(Order before 1 pm)		 £7.99
 
United Kingdom
 		 SATURDAY DELIVERY ( Order before 1pm)
 		 £12.99
 
United States & Canada  1 -2 WORKING DAY DELIVERY £34.99
 
Europe

  1 -2 WORKING DAY DELIVERY £34.99

 

PROCESSING TIME

PRODUCT Processing Time
Hair Extensions SAME DAY
Closures SAME DAY
Lace wigs 20-40 Working Days
Accessories and Other SAME DAY
Frontals SAME DAY

 

REFUNDS AND EXCHANGES

REFUNDS & EXCHANGES are accepted within 14 days of purchase. We exercise a very strict quality control process to ensure that our clients receive only the best quality products however we are happy to exchange or give you a full refund.

We can only accept an exchange if items are in it's original condition. We will not accept any merchandise that is not in its original condition. The returned item must be unopened, unaltered, unworn, undamaged, and all tags and packaging must be included with gold tie around the hair bundle untouched. 
If you want to exchange an item you will need to email our customer service for a returns authoristaion code do not send without this code. 

Retun Address: 

17 Hailey Road, Erith, Kent, DA18 4AA

We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed) in any way.

Returns charges shall be bourne by the customer.